Consumer Refrigeration of Jacksonville

A tip for Consumer Refrigeration of Jacksonville (904-757-3474):  Instead of waiting until the day of the appointment between 8:30am and 9:40am to tell people when you intend to arrive, give a two hour window when the appointment is made.  After 4 scheduled appointments over a period of 6 or 7 weeks, in our experience this is a terrible way of scheduling. Read the rest of this entry »

Setzer’s Appliance of Jacksonville provides poor service

Update:The good news is that it is now working as of noon on July 3rd, 2008.  The bad news is that it took until July 3rd.  However, it is working and Setzer’s did indeed follow-through, eventually.

Based on our recent experiences with Setzer’s Appliance of Jacksonville, we have to rate them as having poor customer service and can consequently only recommend that you avoid Setzer’s Appliance.  On April 29, 2008 we purchased (and our card was charged) a KitchenAid vent hood (aka downdraft, model number KIRD861HSS).  The total cost was $894.64 for a new unit plus installation, well above the KitchenAid MSRP of $819 (see KitchenAid).  One would presume that Setzer’s Appliance of Jacksonville would provide superior customer service to go with their superior prices, but if our experience is typical, that is not Read the rest of this entry »

Premier Garage of Jacksonville gets an A!

Premier Garage of Jacksonville gets an A rating from Jacksonville.biz.  Premier Garage (http://premiergarage.com/) recently re-did our garage and did a wonderful job with it.  If you look at their web-site, you will see what our garage looked like after they finished.  While not identical to the pictures on the web, the result looked just as good and Premier Garage did it in the time-frame they stated.  So, if you are looking to organize and fix your garage, our experience says, go with Premier Garage.

Gutterman of Jacksonville

Jacksonville.BIZ’s kudos go out to Gutterman of Jacksonville (aka Southeast Building Products Inc., Jacksonville, Florida). Gutterman’s salesman Ricky Yutzy came out to our home and noted that we needed 7 inch gutters. He informed us that the product line they carried in seven inch gutters only comes in two colors, neither of which would look good with our paint color. Mr. Yutzy then recommended two of their competitors since they had a larger selection of colors in seven inch gutters.So, a great big thank you for being honest to Jacksonville’s Gutterman! That is how to run a good business and how to earn a great reputation: honesty and doing what is best for the customer.  If our experience is any indication, Gutterman of Jacksonville is a class act.

Jacksonville’s out of control spending!

While the City of Jacksonville (Duval County) complains yet again about not having enough money for services, focusing on police, Jacksonville City Council Finance Chairman Art Shad intends to introduce an ordinance today to give the sheriff’s office $4 million in overtime money. This allocaiton is intended to help reduce the city’s homicide problem and violent crime rates. Who wouldn’t be in favor of that?

However, let’s look at it from a financial view: $4 million for “about” 70 officers a day for 4 months. Simple math shows that is $57142.85 per officer for 4 months. In the private sector, $57142 could hire 70 officers for an entire year with money left over.

One has to question the spending discipline of the City of Jacksonville and Duval County. And one wonders why taxes are so high - the waste in the government is amazing.

http://jacksonville.com/tu-online/stories/091907/met_200782089.shtml

The Brix, Jacksonville Beach, Florida

Not to sound like a broken record, but The Brix in Jacksonville Beach is following both “The Ritz” and “Twisted Martini” with the “get out” shouting at closing time. Perhaps this is appropriate for a “dive bar” atmosphere, but the customer both Twisted Martini and The Brix are supposedly catering to have to wonder who is in charge of customer service?

Twisted Martini, Ponte Vedra Beach, Florida

We’ll have a longer update shortly, but Twisted Martini seems to be taking its customer service advice from places like “The Ritz Bar” in Jacksonvile Beach. And this is not a good thing. Yelling at customers at closing time is completely classless. Let’s hope that The Twisted Martini gets its act together and emulates the better parts of other Jacksonville establishments, not the worst parts.

More to follow.

Billy Joel in Jacksonville January 2006

Marking what Billy Joel said was his first concert in Jacksonville since 1978, his sold-out show in the Jacksonville Arena was a great performance. Unlike the crowd in Ft. Lauderdale (link to Sun Sentinal Review-no longer available) the Jacksonville crowd seemed to love the entire show and didn’t seem to find it “obscure.”

The show opened with Angry Young Man, My Life, Everybody Loves You Now, and New York State of Mind. Read the rest of this entry »