Aug 10
2010

In the past decade I have had several opportunities to deal with O’Steen Volvo in Jacksonville.  Well, they weren’t really “opportunities” because that has a positive connotation, they were more “misfortunes.”

First, several years ago, I purchased a Volvo S80.  After 2 previous Volvos, I expected a quality, well-built car.  Alas, that was not to be.  The Volvo S80 had to go in to O’Steen Volvo at least every 6 weeks.  Through a combination of a poorly built Volvo S80 and poor repairs at O’Steen Volvo the Volvo S80 was a terrible car.  To make matters worse, O’Steen Volvo promised a loaner car each time the S80 was brought in, yet delivered the loaner only about half the time.  With two young kids, O’Steen Volvo… Click to read more …



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Apr 29
2010

Monahan Roofing in Jacksonville, Florida (904-568-4920, LIC RC 0047349) was hired to do some roof work in February of 2010.  Tom Monahan is an extremely nice person and gave a thorough estimate for the job.  His workers showed up on the day they said they would and said they finished the job within the 2-3 days they had thought it would take.  So, I had high hopes that Monahan Roofing, Jacksonville, would be a company I could recommend.  From the ground it looked complete, so I went ahead an paid.

Little did I know that there were at least 4-5 spots – I have not been able to verify the part above the pool, so it may be more – where they had not finished the work.  After I found the spots, it took some time and multiple calls, but they did come out and fix all of the issues.  It took more than a month, but it seems the delay was one of neglect by workers, not malice.

Monahan Roofing of Jacksonville, did eventually finish the job and did a fine job, hopefully they will continue to improve supervision of their workers so that their quality work gets rewarded.

Grade: B   — only because it took multiple calls and weeks of waiting to get things finished.



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Feb 17
2010

Amazing, but it seems that Sawyer Gas is too busy to take new Rinnai Tankless water heater customers!  I think Griffis Gas is the way to go.  After requesting more information about a tankless water heater, this was the response:

Thank you for visiting us at http://www.rinnai.com, Sawyer gas of Jacksonville Beach just informed us that they are unable to take your request at this time. If you wish to contact other dealer(s) please visit Rinnai.

Thank You

Rinnai Customer Support

One would think the economy was booming!



Trackback  •  Posted in Jacksonville Business, Poor Service